Refund & Cancellation Policy

We at TheUrbanEasy strive to provide quality products. If you’re not satisfied with your purchase, here's how we handle refunds and cancellations.

• Refunds
  You may request a refund within 7 days of delivery for damaged, defective, or wrong products.
  To initiate a refund, email us at theurbaneasy@gmail.com with your order number and photos of the issue.
  Once approved, the refund will be processed within 5–7 business days to your original payment method.
• Cancellations
  Orders can be cancelled within 6 hours of placing the order.
  No cancellations allowed once the order is dispatched.
• Non-Refundable Items
  Certain items such as perishable goods, intimate products, or customized items are not eligible for return/refund
• Contact
  For refund-related concerns, reach us at theurbaneasy@gmail.com